Although ICB cannot help you with your coursework or study material, there are many ways to receive ICB support. Let us explore how to receive help with your course. Your journey to earning your qualification does not have to be lonely.
Where Can I Find ICB Support?
When you study ICB Courses, there are three main ways to receive support:
ICB Student Portal
This is the first form of student support from ICB. All new students have to start their journey here. You can use the ICB student portal to:
- Sign up for ICB courses
- Book an exam
- Update your personal details
- Check your exam results
- Make payments to ICB
- Monitor progress in your ICB course.
ICB Knowledge Base
The knowledge base is like a digital helpdesk for all your burning questions to be answered. You can find helpful information about exams, registration, your PoE and more.
ICB Facebook Page
The ICB Facebook page is your ultimate go-to for recent ICB news. And if you are lucky, you can sometimes find early bird specials for registration and exam fees.
Your Training Provider
ICB is an external exam body, which means they cannot help you with questions that have to do with exam prep or coursework. This is why your training provider is your best bet for all your academic questions. If you are unhappy with the support you are receiving from your current college, you can easily change training providers.
What Are ICB’s Contact Details?
If you want to speak to ICB directly, there are two ways to contact them:
- BennyBot
- Contact Us page
BennyBot
BennyBot is a chatbot on ICB’s website. You can ask it all your questions. But if it cannot give you the answer you are looking for, you can create a ticket. It will take ICB about 48 hours to respond to your query. If you do not want to wait, you can try rephrasing your question, making it easier for Benny to understand.
Contact Us Page
If your question is more complicated, you can fill out a form on ICB’s contact us page. You can even attach documents that relate to your request. To get started, all you have to do is:
- Fill in your information on the form.
- Select whether you are a ‘new student’ or a ‘registered student’.
- Tell ICB what your question is about (exams, registration, results etc.)
- Add any extra information, including necessary documents.
Can I Get ICB Support Over The Phone?
No, unfortunately ICB does not offer any help over the phone. It is best to create a ticket on their website or speak to your training provider.
How Must I Contact ICB During The Online Exam?
If you are having trouble during your online exam, you can use the live ChatBox available on MACCI, and support agents will help you out. Remember to include the email address you use on the student portal so that ICB can confirm that you are a registered student.
Where Is ICB Located?
ICB’s South African offices are based in Cape Town.
Physical Address | Postal Address | GPS Coordinates |
3rd Floor, Gradu8Ed House Century City Square Heron Crescent Century City, Cape Town | ICB PO Box 2237 Cape Town, 8000 South Africa | -33.944770, 18.478092 |
How Will Skills Academy Support You During Your ICB Course?
We are a private distance-learning college and an accredited ICB training provider. With the support you get from us, you will stand a good chance of acing your final exam. Here’s how we will support you:
- Highly qualified lecturers and tutors.
- Study material delivered to you.
- Red Alert support form.
- Free access to online study groups.
Highly Qualified Lecturers and Tutors
Our lecturers are very well educated, especially when it comes to your coursework. So they will have no problem helping you out if you get stuck. All you have to do is contact them with your questions, and they will get back to you. We have a fast turnaround time, so we will answer all your questions in no time.
Study Material Delivered To You
We know it can be difficult to study further if you live in a small town. You might not be able to find all the textbooks you need, or your area might not have the course you want to study. With us, we will bring quality education and study material to you.
Red Alert Support Form
If you have an urgent problem that you need help with, you can fill out our red alert support form. Once you have described your emergency, our student support team will respond immediately.
Free Access to Online Study Groups
Distance learning is not lonely. When you enrol with us, you will get free access to the Together We Pass study group. Here you will be able to connect with a community of your peers and get support from them.
Which ICB Courses Can I Study?
There are four different ICB Courses you can study. These include:
- Bookkeeping Courses
- Financial Accounting Courses
- Business Management Courses
- Office Administration Courses
What Are The Entry Requirements For ICB Courses?
Each course has its own separate entry requirements:
- Bookkeeping – Grade 10
- Accounting – Successful completion of the bookkeeping courses
- Business Management – Grade 11
- Office Administration – Grade 12
Why Should I Study An ICB Course?
Here are just a few reasons why you should study with ICB:
- Their courses are accredited.
- Study flexibly.
- They are internationally recognised.
- No strict entry requirements.
- Coursework is updated yearly, so you are learning the latest skills.
What Can I Do With An ICB Qualification?
ICB qualifications offer many opportunities. You can kick-start your career in many different fields. Here are just a few of the jobs you can qualify for:
- Financial Accountant
- Payroll Clerk
- Receptionist
- Office Manager
- Office Administrator
- Business Manager
- Project Manager
- Business Analyst
- Sales Manager
If you enjoyed your course so much and want to learn more, you can study a different ICB programme. All their courses have overlapping subjects, so your next qualification will not take as long to achieve.
Can I Study Directly Through ICB?
No you cannot study directly through ICB. This is because they are not a college. ICB is only responsible for setting your exams and ensuring you receive a certificate at the end of your course.
Can I Self-Study ICB Courses?
Yes you can self-study ICB courses, but it is not recommended. Self-study students do not have the same level of support that college-based students have. Tutors can make a big difference in how you perform in the final exam. And at the end of your course, only a college can give you a graduation ceremony, not ICB.
If you would like more information about ICB, have a look at a few of our related articles:
Skills Academy is the word support in every way.
Frequently Asked Questions
If you did not pass your ICB exam, your results will say ‘not yet competent’. This means you have to rewrite the exam or apply for a re-mark.
To pass your ICB exam, you must achieve a mark of at least 50%.
After ICB, you can continue your studies with them to receive more qualifications.
