Office Administration Courses

It takes a special kind of person to be a fantastic office administrator and that person could be you! Sign up for our Office Administration Courses today.

Available Courses

Junior Office Administration: ICB National Certificate

The ICB National Certificate: Office Administration (Junior Office Admin) course, teaches you how to keep the wheels of an office turning at all times.

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Office Administration: ICB Higher Certificate

The ICB office administration courses teach you how to keep an office running smoothly. By learning about all the elements that contribute to a properly functioning office.

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Office Administration: Certified Office Manager ICB DIploma

The ICB Diploma: Office Administration (Certified Office Manager) course, teach you how to keep an office running smoothly. You’ll be able to help in just about any department.

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What is Office Administration? 

Office administration is the process of overseeing the day-to-day activities of an office. These activities include financial planning, HR management, record keeping and administration duties. These Office Administration Courses are here to help you handle these duties. 

Duties of an Office Administrator

An office administrator performs a range of functions that help with the flow of office activities. They are often the face of the company as they are the first line of contact for visitors. The most important duties of an office administrator include the following: 

  • Greeting visitors and directing them to the right office
  • Managing office admin duties, such as filing, answering phone calls, preparing documents and responding to emails. 
  • Hiring new staff 
  • Scheduling meetings and travel arrangements for senior company members 
  • Performing accounting tasks, such as invoicing
  • Keeping office supplies stocked up 

Other Office Administration Jobs

There is a range of admin jobs available. Many people enter office admin roles to get their foot in the door for other industries, such as marketing, publishing or PR. 

  • Receptionist 
  • Admin assistant 
  • Office manager 
  • Personal or Executive assistant
  • Medical or legal secretary 

What Skills can I get From Office Administration Courses? 

An office administrator plays a vital role in any business. In order to be a successful one, you need to have a balanced skill set. 


The technological skills needed to perform data entry, manage team calendars and create company reports are in high demand when it comes to office administration. It’s important to know Microsoft Office software, such as Excel, Powerpoint, Word, and Outlook. This means you need to have a good understanding of computer software and operating systems. 


One of the most important skills to have is the ability to communicate both verbally and in writing. This includes handling incoming correspondence from customers or suppliers in a professional way. It’s also important to have a friendly attitude when interacting with customers and other employees. 


Not only are strong organising skills needed to keep yourself organised, they are also needed to help you keep the whole office organised. This includes organising team schedules, events, and files using a system that is simple for everyone. 

Time Management 

As an office administrator, you’ll need to split your time between different departments. It’s important to manage your time well so you don’t end up stretching yourself too thin. To be the best for your team, you need to accurately plan each task and how long it will take. 


Similar to time management, office administrators need to be able to plan carefully. This means arranging tasks in order of importance or planning activities for the entire office to follow. Planning skills also come in handy when arranging employee or executive calendars when a plan changes. 


You need to be detailed-oriented when handling sensitive client information so you can catch any potential typos or mistakes. Having an eye for detail helps with data entry and reporting to make sure that your work is accurate and realible. 


You need to be able to adapt to change quickly, get the job done and help your teammates. To do this you need to be smart in getting tasks done through multitasking and creative thinking.

Office administration Courses 

Why Should I Study Office Administration Courses? 

Having a qualification in Office Administration can help you become more credible and open doors for you. They also teach you the skills needed and provide you with knowledge on the field. 

Job Opportunities 

A qualification in Office Administration gives you access to a range of job options. This will allow you to choose what area or industry you want to work in. These areas include retail, marketing, IT, advertising, medical or education. 

You’ll be in demand 

Every single business out there needs some type of admin support to keep it in operation. This means that you’ll have very little trouble finding a job that suits you in this field. 

There’s Flexibility

With many admin roles, there are both full-time and part-time opportunities available for you. There are also temporary or contract-based roles to keep you going until you find the perfect job. These are great if you’re still studying, or unsure of where you want to work. 

Build Organisational Skills

Being in office administration will help you build the necessary organising skills needed for the job or help you improve the skills you already have. 

Understand the Office Environment 

Learning the ins and outs of an office is key to running its admin smoothly. This makes a qualification in office administration vital to manage admin more efficiently with less resources.

How can I be a Successful Office Administrator? 

Office administrators are often referred to as being the backbone of an organisation or company. In addition to being skilled in many areas, they also need the following to do well: 

Know the Office 

An office administrator that knows what is happening in all departments of the company is one that is doing their job well. 

Be Proactive 

Being proactive is an important factor that contributes not only to your job performance, but also to your ultimate success as an office administrator. 

Have Patience

You may prefer working according to a schedule, but you need to be able to handle any unexpected events in a calm and efficient way. 

Keep the Lines of Communication Open

Schedule regular meetings with your boss, as well as with the other departments and employees so everyone is on the same page. 

Ready to Start Your Career? Sign up for our Office Administration Courses Today! 

Get in touch with us and start your studies by using one of the following options: 

  • Complete our online registration form 
  • Call us on our toll-free number at 0800 39 0027
  • Message us on Whatsapp at 082 318 8892

Last Updated: May 5, 2020

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