Call Centre Management Courses

Call Centre Management Courses are an excellent way to learn and perfect your customer service skills. Advance your communication skills and more with us.

Available Courses

Call Centre Management: Short Course Certificate

Start a successful career as a call centre manager today. Take the first step into this field with our Call Centre Management Short Course Certificate today.

View Courses

Call Centre Management: Certificate Course

Call Centre Management is a business discipline that is focused on the practical application of service delivery found in a call centre. Learn these valuable skills with us today.

View Courses

Call Centre Management: Comprehensive Certificate Course

Call Centre Management is a business discipline that is focused on the practical application of service delivery. The call centre is seen as the face of a business.

View Courses

Fancy starting a career helping customers? How about putting your communication skills to the test? Well then a career in a call centre could be just what you need. Answer the call of success and gain the basic skills you need with our Call Centre Management Courses.

Benefits of Studying Call Centre Management Courses

Studying Call Centre Management Courses have more perks than one. Call centre jobs are often seen as entry level positions. So studying these courses will give you an edge during interviews, which will impress recruiters. Other benefits include:

Gain Industry Related Skills

Working in a call centre is more than just picking up phone calls all day. Here you will learn about managing an office space, as well as verbal, non-verbal and face-to-face communication.

Increase Your Career Opportunities

When you think of call centres, you may have an office full of agents in mind. But that is not all. Many businesses use customer service representatives to manage and build relationships with clients. These courses will allow you to start a career in most of them.

Level up in Your Career

No need to stay a call centre agent your whole life. With our Call Centre Management Courses, you stand a better chance of becoming promoted, and climbing the corporate ladder to success. 

Looks Great on Your CV  

Planning on starting a career in call centre management? Studying a course and adding it to your CV will make your CV stand out and allow your cover letter to impress employers. It also proves you have the skills and knowledge to perform basic duties.

Our Call Centre Management Courses

Now that you know all about the advantages of studying Call Centre Management Courses, you might be wondering how to get started. Well we have just what you need. We offer three Call Centre Management Courses you can study via distance learning. These are:

If you have a knack for working with customers, we offer related courses that will improve your career. These are;

Entry Requirements

Our Call Centre Management Course are provider programmes, which aims to teach you the practical skills to perform tasks at work. As skills-based courses, you can study these courses without matric. To enrol into these courses, all you need is the:

  • Ability to read, write and understand English. It’s as easy as that.

What Will I Learn?

Our courses cover everything you need to thrive in a professional environment. Here are just a few of the focus points of our Call Centre Management Courses:

  • Advertising and promotions 
  • Managing call centres 
  • Getting a better understanding on the way consumers behave
  • Learn more about human relations and customer service  

Entry Requirements 

Our call centre management courses are all designed and offered by us. We prioritise learning for all and because of this our provider courses have no specific entry requirements. Anyone can enrol! Regardless of prior qualifications. All you need is:

  • The ability to write, speak and understand English
  • An enthusiasm to learn. 

With us nothing holds you back from improving your qualifications. 

A young woman dressed professionally in a red blazer. Your professionalism can also be worked on with these call centre management courses.

Are Call Centre Management Courses Right for you?

There is no clear way to answer this. Choosing a course depends entirely on you, your needs and career goals. If you have the following skills and interest then a call centre management course might be just what you need.

Professionalism 

If you see the worth in delivering the best customer service then this course speaks directly to you.  Your attire, your attitude towards your work, clients and other colleagues all contributes to a professional environment. 

Effective Communication Skills

Call Centres are all about communicating well. The only way you will be able to sell products and assist clients is if you communicate effectively.The great thing is that if you don’t naturally have these skills our courses will teach them to you. 

Computer Skills 

Your work will mostly be done on the phone and computer. This is why you must at least have some basic computer skills to do your job well.  Don’t feel you are tech savvy just yet? Enrol into our computer courses and learn the basics. 

Organisational Skills 

Are you a great planner? Call Centres are big and usually have many people working for them. Your organisational skills will ensure that the company is on track and reaching their set goals. 

Customer Focus

The success of call centres is entirely dependent on the clients. This is why you must value the customer’s needs and wants.  If you are customer focused you will apply strategies to make sure the customer leaves feeling satisfied. 

Interpersonal Skills

Having good interpersonal skills means you relate well to others. You are friendly, warm and professional. 

Once again it’s important to note that if you don’t have these skills naturally you will be able to improve them with our courses. Our courses are all centred at professionalism, communication and customer service.

A man sitting behind his desk working on a computer. Call centres are able to function efficiently because of our call centre management courses.

Why are Call Centre Management Courses Important?

Imagine having to manage operational costs, customer service, employee training and revenue growth without any training or strategies in place. Call Centre Management Courses gives people the skills to go back to their workplace and implement certain methods that help with their company’s growth.  

Encourages Setting Goals and Planning Ahead

You cannot just wing it in the call centre industry. Your company needs to set clear goals and plan for any risk factors. Call Centre Management Courses provide you with the tools to do this effectively. 

Creates a Friendly and Customer Focused Environment 

Our courses are all about the client. We teach you how to communicate with clients, keep your cool with the difficult ones and ensure that once they are done dealing with you they leave feeling happy. 

Using Technology Effectively 

Call Centres need the right technology to succeed. They also need people with technical skills who are able to drive their company forward. Call Centre Management priorities finding the best technology to deliver the best service. 

Provide Relevant Training Aligned With Organization’s Goals

Call Centre Management Courses give you the skills needed to organise employee training, but also training that is relevant to the company’s goals. This reinforces the company’s aims and objectives. 

Career Options With our Call Centre Management Courses

Scared of feeling  tied down to just one career path? Don’t worry. Our Call Centre Management Courses will give you access to more than one option. Here are some of the career paths available to you:

  • Call Centre Agent
  • Campaign Manager
  • Contact Centre Team Leader
  • Customer Service Consultant
  • Helpdesk Consultant
Lenita Pikkie Marais
Lenita Pikkie Marais
Computer Course A+
Read More
Awesome service, awesome prices, and just awesome people who are there for you no matter what. They go out of their way to see you succeed in your studies
Moloi Patricia malema
Moloi Patricia malema
Occupational Health and Safety
Read More
I would like to give my compliments to all the staff who contacted me during my difficulties and more specifically to Kenneth who convinced me to enroll with skills.
Kelebogile
Kelebogile
Early childhood
Read More
Skill academy is an affordable college and a good one.
Rochel Nicolene
Rochel Nicolene
Adult Matric
Read More
They are fast responses when you need feedback or any help or support.
Skills Academy is the word support in every way.
Geraldine
Geraldine
Professional secretary
Read More
I will strongly recommend Skills Academy! And you won't regret your choice if you would want to study or do courses through them. I'm very happy with Skills Academy, they respond very quick and are always there when you need help.
Awelani Jennifer Ramulongo
Awelani Jennifer Ramulongo
HR Management
Read More
If you want further your studies, Skills Academy is the best online college to study with. You will always feel at home and will not regret it.
Carine van der Westhuizen
Carine van der Westhuizen
Beauty Therapy
Read More
The service is very good with friendly and helpful staff. You have your time to complete your studies. Fast or slow.
Shahida Dawson
Shahida Dawson
Financial Accounting
Read More
If you want professional, efficient and friendly service, Skills Academy is the institution to go to!
Taryn Duplessis
Taryn Duplessis
Beauty Therapy
Read More
Excellent college. I don't regret signing up with Skills Academy.
Wilma Kok
Wilma Kok
Adult Matric
Read More
Skills Academy is a good college, as you get fast, efficient and brilliant service. Their staff are very friendly when they are assisting you. They always call to make sure that everything is okay, or ask whether you need help with something.
Caroline Govender
Caroline Govender
Junior Bookkeeping
Read More
Skills Academy is affordable and helpful.
Kebalipile
Kebalipile
Crime Investigation
Read More
Best academy that gives the best to their students to overcome anything and get the best out of their studies.
Kholeka Nqobile Xintolo
Kholeka Nqobile Xintolo
Child Psychology
Read More
You are fast and patient. Very resourceful as help through landlines are always available. Good learning structures with group and team classes. Very consistent and always there when you need anything regarding your studies.
Catherine Harland
Catherine Harland
Educare N4
Read More
Definitely worth it. The courses that are available are great and the service even better.
Nonhlanhla Sarah
Nonhlanhla Sarah
HR Management
Read More
Skills Academy is the best because they give you the best education and they are always there ready to help you in everything that you don't understand.
Mpho Vilakazi
Mpho Vilakazi
Child Day Care
Read More
Skills Academy is the best college to study at. They deliver on time, their staff is supportive and their fees are affordable.
Maria Mokgadi Faro
Maria Mokgadi Faro
Educare N6
Read More
Good communication, helpful when you need help and the books are delivered on time.
Zandisiwe
Zandisiwe
IT
Read More
Skills academy is very responsive, friendly and patient.
Zanele Kopo
Zanele Kopo
HR Management N6
Read More
I would say that Skill Academy is the best online college you can trust and rely on. Due to the support I got from here, I fully recommend the college for anyone else who wish to do online studying.
Sifiso
Sifiso
Interior Design and Decorating
Read More
To anyone who would like to improve his/her career, whether you do have your grade 12 certificate or not, Skills Academy is the right institution to improve your career and even your life in general. The reason is that you do everything online, and you can work while studying at your own pace.
Previous
Next

It’s Your Call for More. Success is on the Line. 

Don’t sit around and wait for your call to success. Go ahead and grab the opportunity! Studying more gives you access to jobs, promotions and a higher quality of life. Contact us today. Our course consultants are ready to help. 

Last Updated: August 17, 2020

Contact us

Click the button to complete a form and we will contact you to help with any queries you might have