Available Courses
Call Centre Management: Short Course Certificate
Call Centre Management: Certificate Course
Call Centre Management: Comprehensive Certificate Course
Fancy starting a career helping customers? How about putting your communication skills to the test? Well then a career in a call centre could be just what you need. Answer the call of success and gain the basic skills you need with our Call Centre Management Courses.
Benefits of Studying Call Centre Management Courses
Studying Call Centre Management Courses have more perks than one. Call centre jobs are often seen as entry level positions. So studying these courses will give you an edge during interviews, which will impress recruiters. Other benefits include:
Gain Industry Related Skills
Working in a call centre is more than just picking up phone calls all day. Here you will learn about managing an office space, as well as verbal, non-verbal and face-to-face communication.
Increase Your Career Opportunities
When you think of call centres, you may have an office full of agents in mind. But that is not all. Many businesses use customer service representatives to manage and build relationships with clients. These courses will allow you to start a career in most of them.
Level up in Your Career
No need to stay a call centre agent your whole life. With our Call Centre Management Courses, you stand a better chance of becoming promoted, and climbing the corporate ladder to success.
Looks Great on Your CV
Planning on starting a career in call centre management? Studying a course and adding it to your CV will make your CV stand out and allow your cover letter to impress employers. It also proves you have the skills and knowledge to perform basic duties.
Our Call Centre Management Courses
Now that you know all about the advantages of studying Call Centre Management Courses, you might be wondering how to get started. Well we have just what you need. We offer three Call Centre Management Courses you can study via distance learning. These are:
- Short Course in Call Centre Management Course
- Certificate Course in Call Centre Management
- Comprehensive Certificate Course in Call Centre Management
If you have a knack for working with customers, we offer related courses that will improve your career. These are;
Entry Requirements
Our Call Centre Management Course are provider programmes, which aims to teach you the practical skills to perform tasks at work. As skills-based courses, you can study these courses without matric. To enrol into these courses, all you need is the:
- Ability to read, write and understand English. It’s as easy as that.
What Will I Learn?
Our courses cover everything you need to thrive in a professional environment. Here are just a few of the focus points of our Call Centre Management Courses:
- Advertising and promotions
- Managing call centres
- Getting a better understanding on the way consumers behave
- Learn more about human relations and customer service
Entry Requirements
Our call centre management courses are all designed and offered by us. We prioritise learning for all and because of this our provider courses have no specific entry requirements. Anyone can enrol! Regardless of prior qualifications. All you need is:
- The ability to write, speak and understand English
- An enthusiasm to learn.
With us nothing holds you back from improving your qualifications.
Are Call Centre Management Courses Right for you?
There is no clear way to answer this. Choosing a course depends entirely on you, your needs and career goals. If you have the following skills and interest then a call centre management course might be just what you need.
Professionalism
If you see the worth in delivering the best customer service then this course speaks directly to you. Your attire, your attitude towards your work, clients and other colleagues all contributes to a professional environment.
Effective Communication Skills
Call Centres are all about communicating well. The only way you will be able to sell products and assist clients is if you communicate effectively.The great thing is that if you don’t naturally have these skills our courses will teach them to you.
Computer Skills
Your work will mostly be done on the phone and computer. This is why you must at least have some basic computer skills to do your job well. Don’t feel you are tech savvy just yet? Enrol into our computer courses and learn the basics.
Organisational Skills
Are you a great planner? Call Centres are big and usually have many people working for them. Your organisational skills will ensure that the company is on track and reaching their set goals.
Customer Focus
The success of call centres is entirely dependent on the clients. This is why you must value the customer’s needs and wants. If you are customer focused you will apply strategies to make sure the customer leaves feeling satisfied.
Interpersonal Skills
Having good interpersonal skills means you relate well to others. You are friendly, warm and professional.
Once again it’s important to note that if you don’t have these skills naturally you will be able to improve them with our courses. Our courses are all centred at professionalism, communication and customer service.
Why are Call Centre Management Courses Important?
Imagine having to manage operational costs, customer service, employee training and revenue growth without any training or strategies in place. Call Centre Management Courses gives people the skills to go back to their workplace and implement certain methods that help with their company’s growth.
Encourages Setting Goals and Planning Ahead
You cannot just wing it in the call centre industry. Your company needs to set clear goals and plan for any risk factors. Call Centre Management Courses provide you with the tools to do this effectively.
Creates a Friendly and Customer Focused Environment
Our courses are all about the client. We teach you how to communicate with clients, keep your cool with the difficult ones and ensure that once they are done dealing with you they leave feeling happy.
Using Technology Effectively
Call Centres need the right technology to succeed. They also need people with technical skills who are able to drive their company forward. Call Centre Management priorities finding the best technology to deliver the best service.
Provide Relevant Training Aligned With Organization’s Goals
Call Centre Management Courses give you the skills needed to organise employee training, but also training that is relevant to the company’s goals. This reinforces the company’s aims and objectives.
Career Options With our Call Centre Management Courses
Scared of feeling tied down to just one career path? Don’t worry. Our Call Centre Management Courses will give you access to more than one option. Here are some of the career paths available to you:
- Call Centre Agent
- Campaign Manager
- Contact Centre Team Leader
- Customer Service Consultant
- Helpdesk Consultant
Skills Academy is the word support in every way.
It’s Your Call for More. Success is on the Line.
Don’t sit around and wait for your call to success. Go ahead and grab the opportunity! Studying more gives you access to jobs, promotions and a higher quality of life. Contact us today. Our course consultants are ready to help.
- Complete our online contact form
- Call us for free at 0800 39 0027
Last Updated: August 17, 2020