Call Centre Management: Certificate Course

English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.

This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal skills to get your message across. Adapt these skills to function cross-culturally.

Understand performance management, how to hold performance planning meetings and appraise an employee’s performance. You will also learn of different ways that performance can be improved.

Learn how customer relationship skills can build your success, how to deal with difficult people and job frustrations. This subject will help you deal with things professionally and deal with customer feedback. 

Learn the fundamentals of telephone services and how to handle calls effectively. Gain professionalism become confident speaking over the telephone.