Available Courses
Customer Relations Management: Short Course
Customer Relations Management: Certificate Course
Customer Relations Management: Comprehensive Course
The customer is always right, but our Customer Relations Management Courses are right for you. Gear up with the skills that will help you start a career managing relationships with existing and new clients. Put your customer service skills to the test with us.
Benefits of Studying Customers Relations Management Courses
Our Customer Relations Management Courses are much more than just learning new skills. It paves the way for a successful career. Feeling excited? Well, that’s not all. There are many benefits of studying these courses with us. These include:
Learn Top Class Skills
Anyone can sell a product. But it takes great skill to keep customers coming back for more. Learn top class skills that help manage relationships between customers and your business.
One Skill Fits all
Customer relations skills are versatile, and can be applied to many industries. It allows you to pursue many career opportunities that you may not be able to find elsewhere.
Improve Your Chances of Getting a Job
Studying a course and getting a qualification increases your chances of getting a job. So why wait to improve your skill and get the job of your dreams? Register with us today.
Opportunity for Growth
Already in a customer service position? This is a great opportunity to learn new skills that can lead to growth in your career. You may even stand a chance to become promoted.
Skills Gained in Customer Relations Management Courses
As mentioned above, our Customer Relations Management Courses will teach you skills that can be applied to most industries. Depending on the course level you’re enrolled in, the practical skills you will gain with us includes:
Customer Service Skills
Learn how to provide excellent service, ensuring customer satisfaction each and every time. This is an important part of building lasting relationships with customers.
Communications Skills
What goes hand-in-hand with customer relations skills? Communications of course. These courses will teach you face-to-face, as well as non-verbal communication skills.
Management Skills
From managing customer relationships to managing conflict, our Customer Relations Management Course will teach you top notch management skills.
Our Customer Relations Management Courses
Your career in building relationships with customers starts right here. We offer three Customer Relations Management Courses. As skills-based courses, each programme will provide the practical skills you need to complete your duties. Don’t want to miss out? Enrol in our:
- Short Course in Customer Relations Management
- Certificate Course in Customer Relations Management
- Comprehensive Certificate in Customer Relations Management
Entry Requirements
We believe everyone has the right to quality education. So with us, you can study Customer Relations Management Courses without matric. To enrol, all you need is:
- The ability to read, write and understand English. It’s that easy!
Importance of Customer Relations Management
Customer service is important in all businesses. Without loyal customers and clients, you won’t be able to make a profit. This will greatly affect your business. Here are just some of the reasons why customer relations management is important to every business.
- Customers will return to your business
- Returning customers will market your business through word-of-mouth
- New customers supporting your business
- Increased revenue
- Less or no bad reviews
- Positive public image
Is This the Right Course for you?
Before studying a course, you need to be sure that this is the right career for you. If you want to be sure, use our checklist as your guideline to determine if this is the right path for you. To start a career in this field, you need to:
- Love working with people
- Be able to communicate effectively
- Think outside of the box and be creative
- Be able to cope and solve customer related issues
- Accept and implement feedback
Careers you can Pursue With This Qualification
A customer relations management qualification can be applied to many jobs. But where should you start? Well, our Customer Relations Management Courses are your stepping stone to a variety of entry level jobs. Some of the many jobs includes:
- Sales assistant
- Customer service representative
- Inbound call centre agent
Once you have the skills and qualifications, you can pursue jobs like becoming an account manager or customer relations manager. But remember, these jobs require years of experience. So work hard and you will achieve your career goals.
Skills Academy is the word support in every way.
Build a Successful Career With us
Want to start a career building customer relationships? Well let us help you build the skills you need to thrive in your job. Contact us today and our helpful course experts will help you get started with us. You can:
- Call us on 0800 39 00 27
- Fill in our contact form for a call back
Last Updated: August 17, 2020