Call Centre Management: Short Course Certificate

Call Centre Management is a business discipline that is focused on the practical application of service delivery found in a call centre. Start your course now.

Course Summary

Award type:
Short Course Certificate
Accredited by:
Not Applicable
4 Months
Entrance Requirement:


English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.

This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal technique to get your message across. Adapt these skills to function cross-culturally.

Learn the fundamentals of telephone services and how to handle calls effectively. Gain professionalism become confident speaking over the telephone.