Call Centre Management: Short Course Certificate

English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.

This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal technique to get your message across. Adapt these skills to function cross-culturally.

Learn the fundamentals of telephone services and how to handle calls effectively. Gain professionalism become confident speaking over the telephone.