This subject focuses on advanced communication skills required in a business environment. 

Students learn effective report writing, presentation techniques, conflict resolution, and team communication. 

Emphasis is placed on strategic communication, intercultural sensitivity, and digital communication platforms.

 By the end of the course, students can confidently manage workplace communication and develop strategies to improve organizational effectiveness

This subject introduces the fundamentals of modern call centre environments and operations.

Students learn about call centre structures, job roles, communication techniques, teamwork, and customer service strategies.

Emphasis is placed on call handling skills, complaint resolution, workplace professionalism, call centre technologies, quality assurance, and performance management.

By the end of the course, students will be able to confidently handle customer interactions, use industry-standard tools, manage stress, and pursue career growth in the call centre industry