You can contact ICB support during online exams through the chat function. A technical support team will be on standby to help you with any issues.
Where Can I Contact ICB Support During Online Exams?
You can find the chat function at the bottom of the screen on ICB Macci. Remember, the technical support team will only assist you during the ICB online exam.
What Is ICB Macci?
ICB Macci is the digital platform where you will complete your portfolio of evidence (PoE) and contact the ICB during your exam. Ensure that you are using Google Chrome to access Macci. This will give you easy access to the site and help avoid technical issues.
When Must I Contact ICB During The Online Exam?
As soon as you experience any technical difficulties. You risk being disqualified from the exams if you do not contact ICB support immediately as it can be recorded as an irregularity.
Why Should I Contact The ICB During the ICB Exam?
You need to contact ICB support if you experience any technical issues only. The support team will not help you answer the questions in the exam. Some of the problems you can report to the technical support team are if you:
- Experience loadshedding
- Cannot see the summative section on your portfolio
- Fail the technical systems check
- Are asked to share your screen
- Do not see any exams in the online exam room
What Are The ICB Contact Details?
The best way to contact the ICB is through the online contact form. If not, you should contact your ICB training provider if you need help or advice during your ICB studies.
How To Contact The ICB?
There are two ways to contact the ICB:
- Chat with Bennybot
- Complete the Contact Us page
Chat To Bennybot
Bennybot is the chat function you can find on the ICB website. Make a query, and you will find answers best related to your question on the knowledge base.
Keep in mind: If you cannot find the answer you need, an option to turn your query into a ticket will appear. An ICB agent will then get in contact with you.
Complete The Contact Us Page
Submit an enquiry when you complete the online form on the contact us page. You can type out the issue, and ICB agents will contact you to resolve the matter.
Can I Contact ICB By Telephone?
No, you cannot contact ICB by telephone. The best way to get through to them is with the help of the chat function or online contact form.
Can I Contact My Training Provider During The ICB Exam?
No, you cannot contact your training provider during the online exam. Since ICB manages the assessment, you must contact their technical support team.
What Are The ICB Online Exam Requirements?
To meet the ICB online exam requirements, you need:
- A stable internet connection
- Hardware
- Software
Internet Connection
You must have an internet connection during your ICB online exam. It must be a wired connection using a network cable. You must also have at least:
- 5Mbps line/ download speed
- 5GB of data to complete the entire ICB online exam
Hardware
To write the exam, you must have a desktop computer or laptop. You will not be able to complete the exam on your smartphone or tablet. Hardware you also need includes:
- 1280×720 resolution webcam
- 4GB ram
- Basic or scientific calculator
Software
All students must use Google Chrome to access and complete their ICB online exam. Additional software includes:
- PC users – Windows 8 or 10
- Mac users – Mac OSX Sierra
- Adobe Scan
- MS Office
- PDF reader
What Is The Technical Systems Check?
The technical systems checks if:
- Your mic and webcam are connected.
- You are able to record on your webcam.
- There is a stable internet connection.
- You can stream a recording.
All students must complete the systems check. If you do not, you will not be able to write the online exams.
When Should I Complete the Technical Systems Check?
You should complete the technical systems check before and on the exam day. For your first check, make sure you complete it well in advance. This allows you to determine what you need and provides enough time to get it.
How Many Times Can you Complete The Technical Systems Check?
As many times as you want. There is no limit to how many times you need to complete the check. But you need to complete the check at least twice. This will help you stand a better chance of writing your exams without issues.
Why Should You Complete The Technical Systems Check?
This helps to reduce the chance of technical difficulties during the exam. But it does not prevent it entirely. So you need to complete the precheck as many times as you can.
How Do ICB Online Exams Work?
The ICB online exams take place at a location of your choice. But it needs to meet the technical requirements and pass the technical systems check. ICB online exams:
- Are 3½ hours long
- Starts at 09:00, but all sessions close at 16:30
- Are invigilated
- Uses quiz types questions along with an extended writing section
How Can I Book ICB Exam?
To book an ICB exam, you must:
- Select a subject
- Choose the exam venue
- Pick an available exam date
- Click on ‘Add to basket’
- Check if all the information in the basket is correct before checkout
- Click on ‘submit’
- Make a payment
What Is The Pass Mark For ICB Exam?
The pass requirements for all ICB courses are listed below. You need to get at least:
- 50% in your ICB exams
- 60% as your overall mark
What Happens If I Fail An ICB Exam?
You can rewrite your exams, but you need to make sure that you:
- Register for the rewrite in the same calendar year to avoid completing a new PoE.
- Pay the total ICB exam fees.
Did you know: You can apply for a re-mark where ICB examiners will remark your exam? Ensure that you apply within a month of getting your results. You also need to pay the re-mark fees of R1200.
Skills Academy is the word support in every way.
Frequently Asked Questions
No, the ICB exams are not open book. You are not allowed to have any study material, textbooks or notes. If caught with any learning material, you might be disqualified from the exams.
When you study via IC courses via distance learning, you will complete all administrative duties on the student portal, such as:
- Registering as a new ICB student
- Booking an exam
- Checking your ICB results
- Updating your details
- Making payments
No, you cannot study directly with the ICB. You need to sign up with a training provider to study ICB courses. We are an accredited ICB training provider you can study with from home. We provide:
- All your study material
- Excellent student support services
- Skills tutors
- Access to online study groups
Unisa allows ICB students to study further through recognition of prior learning (RPL). You can use your qualification or work experience as credits to study further.
Yes, all ICB qualifications are recognised by the South African Qualifications Authority (SAQA). This ensures that your qualification meets NQF standards.
