Course Summary
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Subjects
Learn how to effectively communicate in an office through verbal and non verbal communication. You will also learn how to communicate successfully during meetings and presentations.
Learn all the essential office communication skills needed for a secretary. This subject also teaches you howto communicate through the use of a telephone, such as the do’s and don’t’s of using a telephone at work.
Customer service skills are a very important skill to have when you are working with clients and customers on a daily basis. This subject will teach you how to communicate with customers, whether its face-to-face or over the phone, as well as help you deal with angry or dissatisfied customers.
Here you will get an introduction to computers and learn how to become proficient in using a keyboard. You will also learn the basics of Windows 7, how to use word processing programmes, as well as Microsoft Excel.
Want to know how to conduct yourself in a professional manner? This subject will help you do just that. Learn all about interview, electronic and multicultural etiquette, as well as how to conduct yourself during meetings.
Organisational skills teaches you how to mange different aspects of your job, such as time management, incoming and outgoing information, as well as team time management, which will ensure that all work meets the deadline.