What you need to know
Subject Outcomes
Interested in learning more about the subjects that make up this Personal Assistant Certificate Course? Take a look at the breakdown below.
| Subject | Description |
|---|---|
| Introduction to Business English | Learn how to effectively communicate in an office through verbal and non verbal communication. You will also learn how to communicate successfully during meetings and presentations. This subject will help you become more confident in your speaking and writing abilities as a personal assistant. |
| Office Communication | Learn all the essential office communication skills needed for a personal assistant. This subject also teaches you how to communicate through the use of a telephone, such as the do’s and don'ts of using a telephone at work. You need to have good communication skills as you will be in charge of your supervisor's diary and appointments. |
| Computer Practice | Here you will get an introduction to computers and learn how to become proficient in using a keyboard. You will also learn the basics of Windows 7, how to use word processing programmes, as well as Microsoft Excel. This is essential as most of your work as a personal assistant involves using a computer and various software programmes. |
| Excellence in Service: Basic | Customer service skills are a very important skill to have when you are working with clients and customers on a daily basis. This subject will teach you how to communicate with customers, whether it's face-to-face or over the phone, as well as help you deal with angry or dissatisfied customers. |
| Business Etiquette | Want to know how to conduct yourself in a professional manner? This subject will help you do just that. Learn all about interview, electronic and multicultural etiquette, as well as how to conduct yourself during meetings. This is necessary as you are an extension of your supervisor and you need to act and behave accordingly. |
| Organisational Skills | Organisational skills teaches you how to manage different aspects of your job, such as time management, incoming and outgoing information, as well as team time management, which will ensure that all work meets the deadline. These are essential as you need to manage your own schedule as well as your supervisor or manager’s diary. |
Study Upgrade
Your studies don’t have to end here! Take a look at our other Office Administration Courses on offer and learn new skills.