What you need to know
Subject Outcomes
Keen to know what you will learn with our Professional Secretary Short Course? This course serves as an introductory course to assist you with your professional secretary career. Here’s what you can expect to learn:
| Subject | Description |
|---|---|
| Introduction to Business English | Learn how to effectively communicate in an office through verbal and non verbal communication. You will also learn how to communicate successfully during meetings and presentations. |
| Computer Practice | Here you will get an introduction to computers and learn how to become proficient in using a keyboard. You will also learn the basics of Windows 7, how to use word processing programmes, as well as Microsoft Excel. |
| Excellence in Service: Basic | Customer service skills are a very important skill to have when you are working with clients and customers on a daily basis. This subject will teach you how to communicate with customers, whether its face-to-face or over the phone, as well as help you deal with angry or dissatisfied customers. |
Study Upgrade
The great thing about our NATED courses is that you can further your education. After completing the N4 you can advance to the N5 and N6 programmes. Once completed and with 18 months practical training, you can get your National Diploma.
