Course Summary
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Subjects
Learn how to effectively communicate in an office through verbal and non verbal communication. You will also learn how to communicate successfully during meetings and presentations.
Here you will get an introduction to computers and learn how to become proficient in using a keyboard. You will also learn the basics of Windows 7, how to use word processing programmes, as well as Microsoft Excel.
Customer service skills are a very important skill to have when you are working with clients and customers on a daily basis. This subject will teach you how to communicate with customers, whether its face-to-face or over the phone, as well as help you deal with angry or dissatisfied customers.
Want to know how to conduct yourself in a professional manner? This subject will help you do just that. Learn all interview, electronic and multicultural etiquette, as well as how to conduct yourself during meetings.
As a professional secretary, not only are you required to do admin, you will also be required to deal with finances, such as budgets and financial statements. This subject serves as an introduction to accounting which will help complete finance related-duties.
Organisational skills teaches you how to manage different aspects of your job, such as time management,incoming and outgoing information, as well as team time management, which will ensure that all work meets the deadline.