Retail Management Short Course Breakdown

Retail Management Short Course Breakdown

Interested in a career as a retail manager? This Retail Management Short Course breakdown will give you all the information you need when studying.
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What you need to know

Entrance Requirements

You don’t have to worry about having a matric certificate. All subjects are taught in English. So all you need to enter this course is to be able to read and write English.

Accreditation

This course is a provider programme which means that you won’t receive a certificate from an accredited body, however you will get an award issued to you by Skills Academy.

Assessment Structure

In this course you won’t have any exams. You will only have a Portfolio Of Evidence (POE). Your POE will be made up of two or more assignments and subject tests. To pass this course you will need to achieve a minimum of 50% on all your assessments.

Subject Outcomes

Interested to know what subjects you will be doing during your course? Below you will find a subject outline that will give you a brief breakdown on what you will be learning in this introductory course. 

Subject Description
Creating Customer loyalty
  • Develop skills to build successful customer relationships, including strategies for handling difficult customers and preventing burnout within teams.
  • Understand the foundation of customer satisfaction, including identifying customer needs, setting service standards, and managing expectations.
  • Master problem-solving techniques to address customer complaints, uncover hidden expectations, and take effective action.
  • Apply feedback tools and motivational strategies to improve customer service using both customer and employee feedback.
  • Enhance customer engagement through loyalty programs, communication strategies, technology integration (e.g., CRM systems), and data-driven decision-making.
  • Lead customer service teams by applying principles of leadership, making informed decisions, and measuring effectiveness in customer satisfaction initiatives.
Personnel Management : Basic
  • Understand the foundational concepts, roles, and functions of personnel management in organizations.
  • Analyze the historical development and modern trends in personnel management practices.
  • Demonstrate the ability to develop and implement strategic HR planning to meet organizational goals.
  • Apply principles of job design to create roles that enhance employee performance and satisfaction.

Study Upgrade

Why stop here? Expand your knowledge and do our Retail Management Certificate and Comprehensive Course.