Retail Management Comprehensive Course Breakdown

This Retail Management Comprehensive Course will improve your skills and further your education all in one.
WhatsApp Me The Brochure
Download The Brochure
Chat on Whatsapp

What you need to know

Entrance Requirements

You don’t have to worry about having a matric certificate. All subjects being taught in English, therefore all you will need is to be able to read and write in English.

Accreditation

This course is a provider programme which means that you won’t receive a certificate from an accredited body, however you will get an award issued to you by Skills Academy.

Assessment Structure

In this course you won’t have any exams. You will only have a Portfolio Of Evidence (POE). Your POE will be made up of two or more assignments and subject tests. To pass this course you will need to achieve a minimum of 50% on all your assessments.

Subject Outcomes

Would you like to know what you will be doing during your course? Below is a subject outline that will give you some insight into what courses you will be doing. 

Subject Description
Creating Customer loyalty
  • This subject explores the strategies and principles behind building long-term customer relationships in a competitive market.
  • Students learn how to identify customer needs, exceed expectations, and implement loyalty programmes that drive retention.
  • Emphasis is placed on customer experience, brand trust, and the use of data to personalise interactions.
  • By the end of the course, students can design loyalty strategies that enhance customer satisfaction and support sustainable business growth.
Personnel Management : Basic
  • This subject provides a foundational understanding of human resource management principles.
  • It includes recruitment and selection, performance appraisal systems, employee motivation, and workplace diversity.
  • The course prepares students to handle personnel functions effectively and align them with organizational goals, ensuring a productive and harmonious work environment.
Entrepreneurship
  • This subject equips students with the knowledge and skills to identify, evaluate, and develop business opportunities.
  •  It covers business plan creation, financial management, marketing strategies, and operational planning.
  • Students gain insights into managing small and medium enterprises and fostering innovation in competitive markets.
  • Practical case studies and entrepreneurial projects ensure a hands-on learning experience.
Sales Management
  • This advanced course equips students with the knowledge and skills to manage sales teams and drive revenue growth.
  • Key topics include sales planning, customer relationship management (CRM),performance monitoring, and negotiation techniques.
  • Emphasis is placed on developing leadership abilities and strategic decision-making to achieve sales targets and foster long-term customer loyalty.
  • Students will also learn to adapt to market changes and lead high-performing sales teams effectively.
Public Relations
  • This subject focuses on the principles and strategies of public relations in a corporate environment.
  • Students learn media relations, corporate branding, stakeholder engagement, and crisis communication.
  • Emphasis is placed on strategic communication, reputation management, social media, and ethical public relations practices.
  • By the end of the course, students can confidently develop PR strategies, manage brand reputation, and engage effectively with stakeholders.
Quality Assurance Management:
  • This subject introduces students to the foundational principles and practices of managing quality within an organisation.
  • It explores the historical development of quality thinking, influential theories by Deming and others, and the shift from inspection-based control to holistic management systems.
  •  Students will examine key frameworks such as ISO 9000 and self-assessment models, focusing on process control, strategic alignment, and customer satisfaction.
  • The course highlights the role of leadership, ethics, and teamwork in fostering a culture of continuous improvement and organisational  excellence.
  • Practical tools such as Statistical Process Control (SPC) and Quality Function Deployment (QFD) are integrated through case studies and exercises to provide a hands-on learning experience.

Study Upgrade

Upgrade your studies by doing our accredited management courses, today. Once you have completed your practical training, you will get your national Diploma. 

Included in the fees

view payment options

(click on the blocks for more info)

All your study material

All the study notes and textbooks you need to pass your course are included in your course fees. We give you everything you will need to complete your course.

No Hidden Costs

When there are external costs like institute membership or exam fees, we will warn you about that before you register. So you are able to budget your monthly study costs.

Courier Fees

The courier fees are included in your course fees. No waiting on the Post Office. You don’t spend weeks waiting on your next package with study materials.

Speedy Delivery

We don't waste time when it comes to sending your study material. On average we deliver in a week or less.

Online Study Group

Skills Academy students get free access to the Together We Pass (TWP) online study groups. These groups are facilitated by your Skills Academy lecturers and tutors.

Quick Registration

You will be registered in your online study group and you can start engaging with your classmates and your lecturers within two days of signing up.

Lecturers and Tutors

Your friendly tutors and lecturers are available on the phone, in the Together We Pass free online study groups, on email and even on WhatsApp.

Limitless access during office hours.

High contact, supported learning is key your success, so all students are encouraged to use the study groups as much as possible.

Related Courses

Retail Management Comprehensive Course Breakdown

This Retail Management Comprehensive Course will improve your skills and further your education all in one.
View Courses

Studying with us

Current Students

Contact us

For enquiries or registrations call: 0800 39 00 27
Registered Students call: 021 838 8250

International Students call: +27 21 838 8250

Office hours

Monday - Thursday 08:00 - 16:30
Friday 08:00 - 16:00
Saturday - Sunday Closed

After Hours

Kenneth Chauke
0681213104

Debbie Richmond
0614243023

Leigh Van der Merwe
0614245037

Chandrey Malot
0680864927

Willem Manten
0614184103

After hours calls

Copyright © 2023 Skills Academy All rights reserved.