What you need to know
Subject Outcomes
Would you like to know what you will be learning in this Retail Management Certificate Course? This subject outline aims to give you an idea of the subject you will be doing as well as their content.
| Subject | Description |
|---|---|
| Introduction to Business English | English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability. |
| Customer Relationship Management (CRM) | This subject teaches you about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA. |
| Build and Close the Sale | Learn how to keep up with current advertising and promotions, and use great sales techniques. You will soon recognise buying signals and be able to motivate your customers to make a sale. |
| Preventing Loss | Learn how to monitor your stock levels and prevent theft, what to do in the case of theft and also how to prevent and identify fraud within your business. |
| Stocking the Shelves | This subject teaches you the basics of monitoring inventory, how to get ready to sell, how to place products in the store, handling returned merchandise and returning stock to vendors. It also teaches you how to do stock take. |
Study Upgrade
Once you have completed the Retail Management short course and the Retail Management Certificate Course, you can then move to the Retail Management Comprehensive Course.