Customer Relations Management: Short Course Breakdown

Customer Relations Management: Short Course Breakdown

Focuses on managing the interactions and relations between an organisation and its customers. Most large organizations has a Customer Relations departments.
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What you need to know

Entrance Requirements

Don’t have matric? No problem. For this short course you don’t require a matric certificate. The only requirement is the ability to read and write English.

Accreditation

This is a provider course specifically designed for you to further your skills and knowledge on Customer relationship management.

Assessment Structure

To pass your course, you need to complete three in-house open book assignments and a final examination. The assignments can be completed in the comfort of your own home. All examinations are set up by the Department of Higher Education and Training (DHET). 

Plan your studies accordingly. Here’s important information regarding each semester:

Exam opportunities:
There are two exam opportunities.
May/June and October/November

Registration Period:
February – May/June exam
August – October/November exam

Subject Outcomes

Keen to know what you will learn with our Legal Secretary N4 programme? This course serves as an introductory course to assist you with your legal secretary career. Here’s what you can expect to learn:

Subject Description
Communication
  • Develop an understanding of verbal communication, including the ability to distinguish and apply direct and indirect communication styles effectively.
  • Master non-verbal communication by interpreting body language, cultural nuances, and visual semiology to enhance message clarity.
  • Acquire skills in business correspondence, including writing professional letters, structured reports, and accurate meeting minutes.
  • Gain confidence in oral interface by mastering telephonic techniques, delivering impactful presentations, and participating effectively in group discussions.
  • Communicate with clarity, precision, and professionalism across various personal and professional contexts.
Excellence in service
  • Deliver outstanding service by identifying customer expectations and consistently aiming to exceed them in every interaction.
  • Apply service recovery techniques to transform negative experiences into opportunities for loyalty and trust-building.
  • Collaborate effectively in team-based service environments, recognising how behaviour, attitude, and communication impact group performance.
  • Promote continuous improvement by using feedback, setting measurable goals, and identifying areas for service enhancement.
  • Develop personal growth strategies to improve service delivery, including goal setting, self-assessment, and time management skills.
  • Demonstrate leadership in customer service contexts, inspiring others, maintaining professionalism, and contributing to a culture of excellence.

Study Upgrade

This course brings you one step closer to being a Customer Retail Manager. If you want to upgrade your skills consider doing the Customer Relations Management: Certificate Course.