Skills Academy Subject Certificate in E-mail Etiquette

In the professional world, one of the preferred methods of communication is often via E-mail. You will be talking with people of different departments, different positions. Knowing how to converse with all of them is key.

The language you use in emails, as well as the register and tone are all important factors to keep in mind. This programme will cover all of this and much more.

Course Information:

 Course Skills Academy Subject Certificate in E-mail Etiquette
 Programme Type Provider Programme
 Partner Institute Not Applicable
 Award Type Skills Academy Subject Certificate
 Award Issued By Skills Academy
 Accredited By Not Applicable
 SAQA ID Not Applicable
 NQF Level Not Applicable
 Course Duration 3 Months
 Entrance Criteria
  • Grade 10 AND
  • Learners must be at least 16 years of age AND
  • Learners must be able to read and write in English

What is Included in your Course Fee

All your study material, textbooks and study notes

All the study notes and textbooks you need to pass your course is included in your course fees. There is no list of books to buy at a bookstore. No extra hidden costs for textbooks. The price we give you includes everything you will need to complete your course.
When there are external costs like institute membership or exam fees, we will warn you about that before you register. So you are able to budget your monthly study costs.

Courier Fees

The courier fees are included in your course fees. No waiting on the Post Office. You don’t spend weeks waiting on your next package with study materials. On average we deliver in a week or less.


All your Tutorial Services

We have a dedicated team of tutors and administrators to help you with each and every query you might have on your course.


Online Study Group with Together We Pass

Skills Academy students get free access to the Together We Pass (TWP) online study groups. The study groups are facilitated by your own Skills Academy lecturers and tutors. This is where you get the best help with your studies! And when YOU have the answer, you can even help your classmates!


Limitless access to your Lecturers and Tutors (in Office Hours)

Together We Pass, in association with Skills Academy, offers free online study groups for all of their students.  That means that within two days of signing up you will be registered in your online study group and you can start engaging with your classmates and your lecturers.

This is key to the Skills Academy strategy of high contact, supported learning so all students are encouraged to use the study groups as much as possible.

Students should also remember that these study groups are facilitated by their own Skills Academy lecturers, which means they can answer any question you might have.  We hope you find the study groups useful in your studies!


What is NOT Included in your Course Fee?

  • Writing materials
  • Envelopes to send assignments to us

In fact, you can upload your assignments here through our Learner Portal, and cut out the price of envelopes out as well!


How Will My Study Material Look?

Once you have successfully enrolled with us, we will send you a package within the first 1-2 working days. In this package, you will receive a Skills Academy Welcome Pack as well as the first set of study material for the Subject Certificate in E-mail Etiquette Short Course. Look at the image below to see what you can expect from us.

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Our Tutors Will Make Sure You Pass!

Here at Skills Academy, we want to make sure you pass on your first try. That’s why we have a team of smart and helpful tutors that will assist you every step of the way. You can call them during the day for any assistance or Whatsapp them in a group if you need a quick answer to a tough question.

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1. Introduction to Business English

Business English is something you will use in almost every work environment. This course will teach you how to communicate on a professional level, the language and register you should use. These skills will be helpful for your entire career, no matter where you go.

 2. Information management

Organising the information you work with on a daily basis is crucial. You need to keep a structure, filing away certain things for later use, documenting everything to keep track. You will learn all of this and more in this subject.

3. Managing incoming information

Incoming information is everything that is delivered or provided to you, by others. This can be anything from client emails, a colleague’s work they share, or a manager’s critiques. Learning how to manage this info can help you to get a better grip of the day’s work, as well as assist you in keeping track of everything that has been said and done.

4. Managing outgoing information

Outgoing information is all the things you share, send, speak, and write to other people. Sending an work update email to your boss, reporting on a development in a project, sending out a work schedule, etc. all fall in this category. By keeping track of the things you send, helps you to manage your workflow and sticking to your schedule.

5. Time management

Learning how to manage your time is one of the best possible skills you can have in any working environment. Allocating time to certain projects, making sure you have enough room for flexibility and completing tasks by a specific deadline are all a part of this.

 6. Organising time

While managing your time, you automatically organise it into sections. This can help you when working on complicated projects, or while working on a lot of different things at the same time. You organise and coordinate your efforts to make sure you get to everything that needs to be done.

 7. Coordinating time with others

When working on group projects, you must be able to set up  a flexible schedule with your team, and stick to it. When working together like this, you are able to concentrate your efforts with your fellows, completing the task at hand much more efficiently.

 8. Team time management

When you find yourself in the position to work with a team, you need to be able to effectively manage their time as well as your own. If this is done right, a project will run smoothly and meet its deadlines. Time management with your team is critical to reaching the goals that have been set out.



Skills Academy will require you to complete the recommended assignments. The assignments are designed to help you through your learning to make sure that you completely understand all the topics covered and that you can apply this to your working environment. There are absolutely no exams for this course.



This course is a Provider Programme. It is not Accredited.
Provider Programmes are quality assured and certified by the provider, that means by Skills Academy. They are not registered on the NQF, do not carry any national credits; and do not lead to a National Qualification.
Provider Programmes exist to help develop your skills. They are usually short courses, and professional career development courses. If you need to learn skills that you can apply in your work fast, then often a provider programme or short course is the fastest way to get there.



You will be awarded a Skills Academy Subject Certificate in E-mail Etiquette Short Course.

As Skills Academy values education and cares about our students, your completion award will be

sent to you via courier so that you receive it as soon as possible and without any delays.

How to Check if a Certificate is Authentic

Are you an employer or manager and you want to check if a Certificate is Authentic (the real thing)? This is how you identify an authentic Skills Academy Certificate:

If you are unsure, please contact us, and we can check the student name and the unique certificate code to verify that you are looking at an authentic certificate. Click here if you need us to verify a certificate for you.

Can I trust This College? Check Out Our Reputation!

How do you know you are making the right choice? You have to investigate the reputation of the college you are looking at. That means you look us on on Facebook and Google.

When Can I Start?

You can start right now! Click Here to fill in an application form and a friendly Student Consultant will contact you to ensure this is the right course for you.


Last updated: April 30, 2019

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