Course Summary
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Subjects
English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.
This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal skills to get your message across. Adapt these skills to function cross-culturally.
Learn how customer relationship skills can build your success, how to deal with difficult people and job frustrations. This subject will help you deal with things professionally and deal with customer feedback.
Gain knowledge on the basics of Customer Service. Customer service skills are essential to have in your desired career field. This subject will teach you how to communicate with different types of cutsomers.
Did you know that sales people and those in the service industry need to build relationships with their clients? This subject will help you improve client relationships. Learn more about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA.
Learn how to identify and explore conflict areas within your workplace in order to plan and implement resolutions for change. This will also help assess changes to ensure follow through.
Understanding your customers, setting quality service standards, and building a winning team – that all contributes to managing quality customer service. Learn how to do it all with this exciting subject.