Personal Assistant: Certificate Course

Learning how the office and business environment works is beneficial for anyone looking to make it big one day. Personal assistants get a lot of exposure to these worlds, since they are constantly involved in the inner workings. They get first hand and on-the-job experience, making it a very lucrative position  to be in.

The Proficiency certificate will cover most of the base knowledge as well as some extra skills and abilities you will need to succeed. The course is up to 12 months in length, but you can obviously finish it faster if you work harder.


Course Information:

CourseProficiency Certificate in Personal Assistant
 Programme Type Provider Programme
 Award Type Skills Academy Proficiency Certificate in Personal Assistant
 Award Issued By Skills Academy
 Accredited By Not Applicable
 Course Duration 12 Months
 Entrance Criteria
  • Grade 10 AND
  • Learners must be at least 16 years of age AND
  • Learners must be able to read and write in English

What is Included in your Course Fee?


All your study material, textbooks and study notes

All the study notes and textbooks you need to pass your course is included in your course fees. There is no list of books to buy at a bookstore. No extra hidden costs for textbooks. The price we give you includes everything you will need to complete your course.
When there are external costs like institute membership or exam fees, we will warn you about that before you register. So you are able to budget your monthly study costs.

Courier Fees

The courier fees are included in your course fees. No waiting on the Post Office. You don’t spend weeks waiting on your next package with study materials. On average we deliver in a week or less.


All your Tutorial Services

We have a dedicated team of tutors and administrators to help you with each and every query you might have on your course.


Online Study Group with Together We Pass

Skills Academy students get free access to the Together We Pass (TWP) online study groups. The study groups are facilitated by your own Skills Academy lecturers and tutors. This is where you get the best help with your studies! And when YOU have the answer, you can even help your classmates!


Limitless access to your Lecturers and Tutors (in Office Hours)

Together We Pass, in association with Skills Academy, offers free online study groups for all of their students.  That means that within two days of signing up you will be registered in your online study group and you can start engaging with your classmates and your lecturers.

This is key to the Skills Academy strategy of high contact, supported learning so all students are encouraged to use the study groups as much as possible.

Students should also remember that these study groups are facilitated by their own Skills Academy lecturers, which means they can answer any question you might have.  We hope you find the study groups useful in your studies!


What is NOT Included in your Course Fee?

  • Writing materials
  • Envelopes to send assignments to us

In fact, you can upload your assignments here through our Learner Portal, and cut out the price of envelopes out as well!


How Will My Study Material Look?

Once you have successfully enrolled with us, we will send you a package within the first 1-2 working days. In this package, you will receive a Skills Academy Welcome Pack as well as the first set of study material for the  Personal Assistant Certificate Course. Look at the image below to see what you can expect from us.

Child Day Care Certificate



1. Introduction to Business English

2. Office Communication

3.Excellence in Service: Basic

4. Computer Practice

5. Business Etiquette

6. Organisational Skills

1. Introduction to Business English

  • Introduction to communication
  • Non-verbal communication
  • Business writing
  • Speaking, listening and reading skills
  • Meetings
  • Presentations
  • Work readiness


2. Office Communication

  • Definitions
  • Making sense of the definitions
  • Check your understanding
  • Different types of information that a business person can impart and receive
  • Essential communication skills for a secretary
  • Quick definition: Channel of communication
  • Telephone: Origin and meaning
  • What can we use telephones to do (in everyday life)?
  • The telephone in the workplace
  • Why and how telephones are used in the workplace
  • Dos and don’ts of telephone use


3.Excellence in Service: Basic

  • Customer service fundamentals
  • Customer service skills
  • Customer management
  • Customer communication


4. Computer Practice

  • Introduction to computers
  • Hardware and software
  • Keyboard proficiency
  • Storage devices
  • Operating System: Windows 7
  • Word Processing: Microsoft Word 2010
  • Word Processing: Editing commands
  • Word Processing: Formatting a document
  • Word Processing: Block operations
  • Word Processing: Headers and footers
  • Microsoft Excel: Introduction
  • Microsoft Excel: Manipulating functions
  • Microsoft Excel: Set display of the worksheet
  • Microsoft Excel: Formulae
  • Microsoft Excel: Charts and graphs


5. Business Etiquette

  • Office protocol
  • Professional conduct
  • Communication in the workplace
  • Etiquette in communication
  • Business functions
  • Travelling for business


6. Organisational Skills

  • Information management
  • Managing incoming information
  • Managing outgoing information
  • Time management
  • Organising time
  • Coordinating time with others
  • Team time management



Skills Academy will require you to complete the recommended assignments. The assignments are designed to help you through your learning to make sure that you completely understand all the topics covered and that you can apply this to your working environment. There are absolutely no exams for this course.



This course is a Provider Programme. It is not Accredited.
Provider Programmes are quality assured and certified by the provider, that means by Skills Academy. They are not registered on the NQF, do not carry any national credits; and do not lead to a National Qualification.
Provider Programmes exist to help develop your skills. They are usually short courses, and professional career development courses. If you need to learn skills that you can apply in your work fast, then often a provider programme or short course is the fastest way to get there.


You will be awarded a Skills Academy Proficiency Certificate in Personal Assistant.

As Skills Academy values education and cares about our students, your completion award will be

sent to you via courier so that you receive it as soon as possible and without any delays.

Certificate Example

How to Check if a Certificate is Authentic

Are you an employer or manager and you want to check if a Certificate is Authentic (the real thing)? This is how you identify an authentic Skills Academy Certificate:

If you are unsure, please contact us, and we can check the student name and the unique certificate code to verify that you are looking at an authentic certificate. Click here if you need us to verify a certificate for you.

Can I trust This College? Check Out Our Reputation!

How do you know you are making the right choice? You have to investigate the reputation of the college you are looking at. That means you look us on on Facebook, and Google.

When Can I Start?

You can start right now! Click Here to fill in an application form and a friendly Student Consultant will contact you to ensure this is the right course for you.


Last Updated: January 23, 2020

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