Skills Academy Advanced Certificate In PC Repair

Course Information:

 Course  Skills Academy Advanced Certificate in PC Repair
 Programme Type  Provider Programme
 Partner Institute  Not Applicable
 Award Type  Skills Academy Skills Certificate
 Award Issued By  Skills Academy
 Accredited By  Not Applicable
 SAQA ID  Not Applicable
 NQF Level  Not Applicable
 Course Duration  12 Months
 Entrance Criteria
  • Grade 10 AND
  • Learners must be at least 16 years of age AND
  • Learners must be able to read and write in English

Advanced Certificate in PC RepairAdvanced Certificate in PC Repair

The Skills Academy Advanced Certificate in PC Repair consists of the following subjects:

  1. Introduction to Business English
  2. Introduction to Computers
  3. A+ Essential 220-801
  4. Service Excellence: Basic
  5. Time Management
  6. Service Excellence: Advanced
  7. A+ Practical 220-802

These subjects cover the following topics:

1. Introduction to Business English

  • Introduction to communication
  • Non-verbal communication
  • Business writing
  • Speaking, listening and reading skills
  • Meetings
  • Presentations
  • Work readiness

2. Introduction to Computers

  • Managing computer contents
  • Searching for content and using Help
  • Customizing Windows
  • Using the internet
  • Security and maintenance

3. A+ Essential 220 – 801

  • Troubleshooting methodology
  • Operating systems
  • Electricity and power supplies
  • CPUs and motherboards
  • The basic input/output system
  • Memory systems
  • Bus structures
  • Expansion cards
  • Peripheral connection types
  • Data storage devices
  • Video output and image input devices
  • Printers
  • Connecting computers
  • Networking computers
  • Portable computers
  • Monitoring and management
  • Operating system troubleshooting
  • Security
  • Windows installation and upgrades
  • Safety and maintenance
  • Troubleshooting hardware
  • System cases

4. Service Excellence: Basic

  • Customer Service Fundamentals
    • Customer service and Customers
    • Customer Interaction
    • Customer Expectations
  • Customer Service Skills
    • Attitude and attention
    • Quality of Service
    • Problem resolution
  • Customer Management
    • Dissatisfied Customers
    • Angry Customers
    • Upset Customers
    • Stress in Service Situations
  • Customer Communication
    • Communication fundamentals
    • Interpersonal communication
    • Telephone Skills
    • Email Etiquette

5. Time Management

  • Time Management Overview
    • Principles of Time Management
    • Productivity Cycles
    • Goals and Priorities
  • Time Management Plans
    • Time Management Plan
    • Daily Plans
  • Technology and Time Management
    • Technology Saves time
    • Say “No”
  • Productivity
    • Interruptions and Meetings
    • Factors Affecting Productivity
  • Information Overload
    • Causes of Information Overload
    • Organize your Office
    • Communication

6. Service Excellence: Advanced

  • Use service standards to improve service in an organisation
  • Monitor service standards
  • Establish customer service as managers
  • Build customer service teams
  • Select right employees and conduct an interview
  • Implement proper training and empower employees
  • Motivate employees and reinforce desirable behavior in them
  • Understand your customers
  • Identify the fundamentals of customer loyalty
  • Create customer loyalty through dedicated employees
  • Make service memorable

7. A+ Practical 220 – 802

  • Power systems
  • CPUs and motherboards
  • Memory systems
  • Expansion cards
  • Data storage devices
  • Printers and scanners
  • Mobile computing
  • Windows management
  • Windows maintenance
  • SOHO networking
  • Network troubleshooting
  • Security
  • Binary, octal and hexadecimal numbering

How is this course assessed?

In order to complete this course successfully, learners will be expected to complete specific assignments AND/OR a Portfolio of Evidence (PoE). There are no exams for this course.

What is a Provider Programme Course?

A provider programme is a course that is developed, curriculated and assessed by Skills Academy. A provider programme carries no external accreditation and it has no link to any other academic institute. It is a programme intended to provide a learner with knowledge and skills.

A learner is welcome to make reference to his or her successful completion of the provider programme course on his or her CV. Most employers would be happy to see that current or potential employees show interest in improving their skills and knowledge.

According to the South African Qualifications Authority (SAQA), non credit-bearing programmes (such as Skills Academy’s provider programmes) can help learners in the following ways:

  • They can provide practical or hands-on learning.
  • They can increase employability, self-employment opportunities, and mobility within workplaces and sectors.
  • They can provide occupationally-directed learning.
  • They can contribute towards closing the skills gap as identified in the Workplace Skills Plan, the Sector Skills Plan, and the National Skills Plan.

The Skills Academy Advanced Certificate in PC Repair is a Provider Programme.

Last updated: December 13th 2017

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