Course Summary
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Subjects
Practical skills for emergency care and response, includingCPR, wound care, and injury management.
Gain foundational knowledge in tourism, understanding touristdemographics, geography, and the role of tourism in the economy.
Effective communication strategies tailored for management roles, including conflict resolution, listening skills, and professional interac-tions.
Techniques for building customer loyalty, under-standing customer expectations, and utilizing CRM strategies to foster positive custom-er relationships.
Basics of entrepreneurship, including idea generation, busi-ness planning, financial management, and the unique aspects of entrepreneurship with-in the tourism industry.
Advanced topics in tourism management, covering strategicplanning, sustainability, and entrepreneurship in tourism, with a focus on industry trendsand challenges.