Tourism Management Certificate Course

Covers emergency management, CPR, and other first-aid skills,emphasizing safety and quick response.

Introduction to tourism industry essentials, including types oftourism, geographic impact, and industry significance.

Techniques for building customer loyalty, understand-ing customer expectations, and utilizing CRM strategies to foster positive customer rela-tionships.

Learn effective communication skills in manage-ment, with a focus on interpersonal skills, verbal and non-verbal communication, and

overcoming communication barriers in a professional setting.