Course Summary
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Subjects
English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.
This subject teaches you about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA.
Learn how to keep current on advertising and promotions, use great sales techniques, recognise buying signals and motivate the sale to your customers.
Want to know more about monitoring your stock levels and how to prevent theft? This subject teaches you what to do in the case of theft and also how to prevent and identify fraud within your business.
This subject teaches you the basics of monitoring inventory, how to get ready to sell, how to place products in the store, handling returned merchandise and returning stock to vendors. It also teaches you how to do stock take.
Learn the fundamentals of quality management, how to understand current performance and orient your customers. This will help you identify possible causes of problems, how to prepare for change, and how to implement quality changes.
This subject teaches you how to prepare for decision making, the different options you can take and how to assess the results of your decisions. You will also learn how to negotiate and make decisions within a group.