Learn how to effectively communicate in an office through verbal and non verbal communication. You will also learn how to communicate successfully during meetings and presentations.
Learn all the essential office communication skills needed for a secretary. This subject also teaches you how to communicate through the use of a telephone, such as the do’s and don’t’s of using a telephone at work.
Customer service skills are a very important skill to have when you are working with clients and customers on a daily basis. This subject will teach you how to communicate with customers, whether its face-to-face or over the phone, as well as help you deal with angry or dissatisfied customers.
Here you will get an introduction to computers and learn how to become proficient in using a keyboard. You will also learn the basics of Windows 7, how to use word processing programmes, as well as Microsoft Excel.
Learn everything you need to know about the proper use of a telephone in the workplace. This subject will teach you the importance of the use of a telephone and why it is an integral part of communication in the office.
Organisational skills teaches you how to mange different aspects of your job, such as time management, incoming and outgoing information, as well as team time management, which will ensure that all work meets the deadline.
Proper time management is very important in the workplace, as deadlines need to be met. When you work in a team, you need to be able to work at the same pace, as team members can affect each others productivity in the office.