Course Summary
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Subjects
Get an introduction to computer basics, managing computer components and how to search for content using help. This subject also teaches you how to customise Windows and use the internet.
Learn all about the different hardware components that a computer needs to function. This subject also teaches you how to troubleshoot issues and do installations and upgrades.
Gain the basic customer service skills needed when helping clients with their computer issues. You need to know how to communicate well, and what you should do to deal with dissatisfied customers.
Learn how to manage your time effectively so you can get all your work done and reach set deadlines. Also learn how to organise your office or work space to encourage productivity.
This subject gives you in-depth knowledge on how to provide the best possible service to your customers and create customer loyalty. It also teaches you how to build customer service teams.
Learn more about computer hardware, such as power systems. CPUs and motherboards, storage devices, and how to manage and maintain Windows.