Guest House Management: Short Course Certificate

This subject will teach you how to communicate within a business environment. You learn how to use non-verbal communication, business writing and how to speak and listen while using business communication skills. 

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

With this subject you will learn about the importance of face-to-face communication, how to choose your words carefully and how to be aware of your voice. 

Face the Facts:

• Advantages of face-to-face communication
• Verbal and non-verbal communication
• Conquer your fears
• Factors in personality preference

Practice Your Non-verbals

• Be aware of your physical appearance
• Be aware of your voice
• More about body language
• Time to watch the clock

Choose Your Words Carefully:

• Choose your words carefully
• Phrase your words for a business context

Listen Closely:

• Improve your listening ability
• Give non-verbal feedback
• Delay your response
• Paraphrase and clarify
• Affirm the speaker’s feelings
• Suggest options instead of giving orders

Communicate Across the Miles:

• Communicate across the miles
• Tips to follow from afar
• Respect cross cultural preferences

Here you will get  an inside view of guesthouse management, you will learn about market research and how to analyze your research. 

• Introduction: The guest house business
• Do you have what it takes to start a guest house?
• Your personal situation
• Market research
• Researching the industry/sector
• Researching your target market
• Analyzing your research results