Guest House Management: Short Course Certificate

Running a guest house effectively is very important. If you don’t keep the guests happy or things are not up to standard, your guest house won’t succeed.

Course Summary

Award type:
Short Course Certificate
Accredited by:
Not Applicable
4 Months
Entrance Requirement:


This subject will teach you how to communicate within a business environment. You learn how to use non-verbal communication, business writing and how to speak and listen while using business communication skills. 


  • Introduction to communication
  • Non-verbal communication
  • Business writing
  • Speaking, listening and reading skills
  • Meetings
  • Presentations
  • Work readiness

With this subject you will learn about the importance of face-to-face communication, how to choose your words carefully and how to be aware of your voice. 


Face the Facts:

  • Advantages of face-to-face communication
  • Verbal and non-verbal communication
  • Conquer your fears
  • Factors in personality preference

Practice Your Non-verbals

  • Be aware of your physical appearance
  • Be aware of your voice
  • More about body language
  • Time to watch the clock

Choose Your Words Carefully:

  • Choose your words carefully
  • Phrase your words for a business context

Listen Closely:

  • Improve your listening ability
  • Give non-verbal feedback
  • Delay your response
  • Paraphrase and clarify
  • Affirm the speaker’s feelings
  • Suggest options instead of giving orders

Communicate Across the Miles:

  • Communicate across the miles
  • Tips to follow from afar
  • Respect cross cultural preferences

Here you will get  an inside view of guesthouse management, you will learn about market research and how to analyze your research. 


  • Introduction: The guest house business
  • Do you have what it takes to start a guest house?
  • Your personal situation
  • Market research
  • Researching the industry/sector
  • Researching your target market
  • Analyzing your research results