Guest House Management: Comprehensive Certificate Course

This subject will teach you how to communicate within a business environment. You learn how to use non-verbal communication, business writing and how to speak and listen while using business communication skills. 

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

This subject will teach you to be aware of your physical appearance, the advantages to face-to-face communication, how to phrase your words in a business context. You will also learn how to improve your listening skills and you will gain valuable tips to follow from afar.

Face the Facts:

• Advantages of face-to-face communication
• Verbal and non-verbal communication
• Conquer your fears
• Factors in personality preference

Practice Your Non-verbals

• Be aware of your physical appearance
• Be aware of your voice
• More about body language
• Time to watch the clock

Choose Your Words Carefully:

• Choose your words carefully
• Phrase your words for a business context

Listen Closely:

• Improve your listening ability
• Give non-verbal feedback
• Delay your response
• Paraphrase and clarify
• Affirm the speaker’s feelings
• Suggest options instead of giving orders

Communicate Across the Miles:

• Communicate across the miles
• Tips to follow from afar
• Respect cross cultural preferences

Here you will get  an inside view of guesthouse management, you will learn about market research and how to analyze your research.Along with this you will also look at researching your target market and your personal situation. 

• Introduction: The guest house business
• Do you have what it takes to start a guest house?
• Your personal situation
• Market research
• Researching the industry/sector
• Researching your target market
• Analyising your research results

This subject mainly focuses on giving you skills to give great customer service. You will learn about dealing with reservation enquiries, health and hygiene in the kitchen and other guest services.

• Dealing with reservation enquiries
• Reservations chart
• Welcoming guests on arrival
• Departure
• Front desk (Reception/Office)
• Other guest services
• Food services
• Health and hygiene in the kitchen
• Food poisoning

First-Aid is very important. So in this subject you will learn about the appropriate First Aid procedures, elementary human anatomical structures and the medical-legal implications and principles of First Aid.

• The medical-legal implications and principles of First Aid
• Elementary human anatomical structures
• Appropriate First Aid procedures

In this subject you will look at how to draw up a business plan and what makes a good business plan. You will also look into other things you will need in order to run a guest house. This includes tax considerations, the labour relations act and licenses and permits.

• The business plan
• What is it going to cost?
• Developing a business plan
• Local land-use regulations
• Signage requirements
• A license to carry on a business
• Tax considerations
• Public liability insurance
• Licenses and permits
• Quality assurance requirements
• The basic conditions of employment act
• The labour relations act
• Safety in the guest house

With this subject you will learn about key factors needed to own a guest house. These factors include Service areas, the layout of your guest house,  the human resources (staff) function and the financial function. 

• Planning and building
• The layout of your guest house
• The guest areas
• The exterior of your guest house
• Service areas
• General management
• The marketing function
• The administrative function
• The financial function
• The human resources (staff) function
• The production function