What you need to know
Subject Outcomes
Would you like to know what you will be learning in your Guest House Management Certificate Course? A subject outline will give you an idea of what subject you will be doing and what you will learn in this course.
| Subject | Description |
|---|---|
| Introduction to Business English | This subject will teach you how to communicate within a business environment. You learn how to use non-verbal communication, business writing and how to speak and listen while using business communication skills. These skills will be extremely useful when starting your Guest House Management Short Course. |
| Face-to-Face Communication | This subject will teach you to be aware of your physical appearance, the advantages to face-to-face communication, how to phrase your words in a business context. You will also learn how to improve your listening skills and you will gain valuable tips to follow from afar. This will be valuable when speaking to customers. |
| Introduction to Guest House Management | Here you will get an inside view of guesthouse management, you will learn about market research and how to analyze your research.Along with this you will also look at researching your target market and your personal situation. |
| Customer Care in the Guest House | This subject mainly focuses on giving you skills to give great customer service. You will learn about dealing with reservation enquiries,health and hygiene in the kitchen and other guest services. |
| First Aid Concepts | First-Aid is very important. So in this subject you will learn about the appropriate First Aid procedures, elementary human anatomical structures andthe medical-legal implications and principles of First Aid. |
Study Upgrade
Further your studies by completing the final course needed for this programme. Go on to complete the Guest House Management Comprehensive Course.