Front-line Leadership

Learn how to become a successful front-line leader who understands how to effectively communicate with both management as well as employees.

Course Summary

Award type:
Short Course Certificate
Accredited by:
Not Applicable
3 Months
Entrance Requirement:


Front-line leadership allows you to act as a bridge between organisational leaders (management) and the employees. To be an effective front-line leader, you will need to understand and be able to communicate information about your organisation. You should also be able to motivate employees, to learn and contribute to the overall growth and success of the organisation. 

In your role as a frontline leader you will fill many positions, this includes being a facilitator, model, director and negotiator. Luckily for you, once you have completed this course you will be able to build a progressive environment in an organisation and understand the responsibilities of a frontline leader. 

This course will also give you the skills to manage knowledge in the workplace as well as give appropriate suggestions to employees on how to exchange knowledge and understand the obstacles that come with it. This course will also teach you about factors that affect the workplace culture. 


Key concepts that will be covered in this module are:

  • Frontline leadership
  • Managing Knowledge
  • Workplace culture