This subject focuses on advanced communication skills required in a business environment. Students learn effective report writing, presentation techniques, conflict resolution, and team communication. Emphasis is placed on strategic communication, intercultural sensitivity, and digital communication platforms. By the end of the course, students can confidently manage workplace communication and develop strategies to improve organizational effectiveness.

This subject focuses on delivering exceptional customer service through strategic planning, behavioural awareness, and performance excellence. It equips students with the tools to exceed customer expectations, manage service environments, and build lasting customer relationships. Key themes include customer psychology, service recovery, quality improvement, and personal development in the service context. Through practical examples and self-assessment activities, students develop the confidence and competencies needed to lead customer service initiatives across industries.