Customer Relations Management: Comprehensive Course Breakdown

The Comprehensive Certificate in Customer Relations Management is the most advanced course we have on offer. Most large companies has a Customer Relations department.

What you need to know

Subject Outcomes

Want to know what subjects are covered in our Customer Relations Management Comprehensive Course? The subject has been carefully selected to ensure you have all the skills and knowledge to build your career as a Customer Relations Manager.

Subject Description
Introduction to Business English No business is complete without professional communication. That's the reason English language skills are important to have in almost every industry. We offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.
Face-to-Face Communication Face-to-face communication can make or break a interaction. For that reason this subject is important and teaches you the impact of face-to-face contact. To use it to your advantage. After completion of this subject you will be able to articulate yourself better in face-to-face communication.
Customer Satisfaction Customer relationships and interactions skills can build your success. Knowing how to deal with difficult people and job frustrations can make the operation run smoother. This subject will help you deal with things professionally and deal with customer feedback.
Excellence in Service: Basic Gain knowledge on the basics of Customer Service. Customer service skills are essential to have in your desired career field. This subject will teach you how to communicate with different types of cutsomers.
Customer Relationship Management Did you know that sales people and those in the service industry need to build relationships with their clients? This subject will help you improve client relationships. Learn more about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA.
Conflict Management Identifying conflict areas within your workplace in order to do dispute resolutions will improve the work environment. It ensures that all matters gets resolved in a healthy way.
Managing Quality Customer Service Understanding your customers, setting quality service standards, and building a winning team – that all contributes to managing quality customer service. Learn how to do it all with this exciting subject.

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When you complete this comprehensive course you will have all the skills to make a success career as a Customer Retail Manager.