Customer Relations Management: Certificate Course Breakdown

Customer Relations Management mainly focuses on managing the interactions and relationships between an organisation and its customers. Start your course today!

What you need to know

Subject Outcomes

Want to know what subjects are covered in our Customer Relations Management Certificate Course? The subject has been carefully selected to ensure you have all the skills and knowledge to build your career as a Customer Relations Manager.

Subject Description
Introduction to Business English English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.
Face-to-face Communication This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal skills to get your message across. Adapt these skills to function cross-culturally.
Customer Satisfaction Customer relationships and interactions skills can build your success. Knowing how to deal with difficult people and job frustrations can make the operation run smoother. This subject will help you deal with things professionally and deal with customer feedback.
Excellence in Service: Basic Gain knowledge on the basics of Customer Service. Customer service skills are essential to have in your desired career field. This subject will teach you how to communicate with different types of cutsomers.
Customer Relationship Management Did you know that sales people and those in the service industry need to build relationships with their clients? This subject will help you improve client relationships. Learn more about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA.

Study Upgrade

This course brings you one step closer to being a Customer Retail Manager. If you want to upgrade your skills consider doing the Customer Relations Management: Comprehensive Course