Customer Relations Management: Certificate Course

Customer Relations Management mainly focuses on managing the interactions and relationships between an organisation and its customers. Start your course today!

Course Summary

Award type:
Proficiency Certificate
Accredited by:
Not Applicable
8 Months
Entrance Requirement:


English language skills are important to have in almost every industry. That’s why we offer Introduction to Business English as a subject to all our students. After completion you will be more confident in your speaking and writing ability.

This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal skills to get your message across. Adapt these skills to function cross-culturally.

Learn how customer relationship skills can build your success, how to deal with difficult people and job frustrations. This subject will help you deal with things professionally and deal with customer feedback.

Gain knowledge on the basics of Customer Service. Customer service skills are essential to have in your desired career field. This subject will teach you how to communicate with different types of cutsomers. 

Did you know that sales people and service industry workers need to build relationships with their clients? This subject will help you gain those skills and improve client relationships.  Learn more about customer loyalty, CRM basics, preparing and implementing CRM and how to use e-CRMA.