By the end of this module, you will have an understanding and be able to define coaching and counselling, and its benefits. Although they may seem similar, coaching and counselling have key differences. This means you should be aware of what type of help your employee needs.
As a manager and supervisor, you need to know how to give and receive feedback. This to ensure that your sessions have been effective and helped improve the job performance of your employee.
After completion of this module, you will be able to plan coaching and counselling sessions using helpful guidelines. In some cases, the performance of an employee will not improve. This module will teach you the skills you deal with those cases, and disciplinary action as a last measure.
The key concepts covered in this book are:
- Coaching and counselling
- When to coach or counsel
- Giving and receiving feedback
- Plan and conduct coaching and counselling session