Call Centre Management: Short Course Certificate Breakdown

What you need to know

Subject Outcomes

Keen to know what you will learn with our Call Centre Management Short Course Certificate? This course serves as an introductory course to assist you with your legal secretary career. Here’s what you can expect to learn:

Subject Description
Introduction to Business English The Introduction to Business English course is designed for students who are either at an early stage in their careers or students who have not yet started working. The aim of the course is to give you a good general knowledge and understanding of the use of English in business situations
Face-to-Face Communication This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal technique to get your message across. Adapt these skills to function cross-culturally.
Call Centre Concepts Learn the fundamentals of telephone services and how to handle calls effectively. Gain professionalism become confident speaking over the telephone.

Study Upgrade

The great thing about our Courses is that there’s many opportunities to improve your skills. Once you complete the Call Centre Management Short Course Certificate you can enrol into the Call Centre Management Certificate Course to build on your knowledge.