What you need to know
Subject Outcomes
Keen to know what you will learn with our Call Centre Management Certificate Course? This course serves as an introductory course to assist you with your legal secretary career. Here’s what you can expect to learn:
| Subject | Description |
|---|---|
| Introduction to Business English | This course is designed for students who are new to the work environment and do not have much experience. The aim of the course is to give you a good general knowledge and understanding of English in business situations. |
| Face-to-face Communication | This subject will teach you to understand the impact of face-to-face contact, and to familiarise yourself with people’s behaviours and to use it to your advantage. Practice your non-verbal skills while improving your verbal skills to get your message across. Adapt these skills to function cross-culturally |
| Managing Performance | Understand performance management, how to hold performance planning meetings and appraise an employee’s performance. You will also learn of different ways that performance can be improved. |
| Customer Satisfaction | Learn how customer relationship skills can build your success, how to deal with difficult people and job frustrations. This subject will help you deal with things professionally and deal with customer feedback. |
| Call Centre Concepts | Learn the fundamentals of telephone services and how to handle calls effectively. Gain professionalism become confident speaking over the telephone. |
Study Upgrade
The great thing about our courses are that there are various options to upgrade your skills. When you are done with The Call Centre Management Certificate Course you can enrol into our other short courses and become an office all rounder.
