The work environment can often be a tricky place to navigate. There are set rules and things that are expected of you as a professional. The Business Etiquette module aims to teach you more about how to conduct yourself professionally and what is appropriate behaviour.
Once you have completed this module you should be able to understand what is meant by business etiquette, understand cubicle etiquette and how to manage office relationships. You should also understand the importance of business etiquette within the workplace and describe the advantages thereof.
Key concepts that are covered in this module include:
- Office etiquette
- The importance of business etiquette
- Professional appearance
- Nonverbal communication
- Common rules of etiquette
- Office arrangement
- Managing conflicts
- Communication within the workplace
- Etiquette when communicating