Get qualifications as a Receptionist at Skills Academy!

Are you eager to do a course for reception? Well, do not waste your time looking any further. At Skills Academy, we provide you with the opportunity to do just that. 

When doing your Receptionist Certificate Course at Skills Academy, you will not only learn the basic skills, but some more advanced skills as well. The subjects that will be covered throughout the course will be listed below, along with a small description:

Introduction to Business English

You will learn how to communicate effectively in an office through non-verbal and verbal communication. As well as, how to successfully communicate when in meetings and presentations. 

Office Communication

You will learn everything you need to know about office communication for a secretary. In this subject, you will also be taught how to communicate telephonically; such as the things you should and should not do when using the telephone at work.

Excellence in Service: Basic

When you are working with clients and customers on a daily basis, customer service skills serves as a very important skill to have. Within this subject, you will learn how you should communicate with customers, whether it be over the phone or face-to-face. You will also be taught how to deal with customers that are dissatisfied or angry. 

Computer Practice

This subject will give you an introduction to computers and how to use a keyboard proficiently. The basics of Windows 7 will be learnt, Microsoft Excel and how to use word processing programmes. 

Telephone Skills

Everything you need to know about using a telephone properly in the workplace will be learnt. You will be educated on the significance of using a telephone and why it is an integral part of communication in an office.

Organisational Skills

This teaches you how to manage the different aspects of your job, such as incoming and outgoing information, time management, as well as the time management of a team. This will ensure that all work will meet the deadline. 

Time Management

Knowing how to manage time properly within the workplace, is very important as deadlines will need to be met. When working in a team, you will need to be able to work at the same pace, as team members can affect each other’s productivity in the workplace. 

You will be completing this course in the comfort of your own home, as we are a distance learning college. All the study material will be delivered to you, so you do not need to go out and purchase these things.