Customer Services Representative

Customer services representatives are responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services. They need to deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints, provide pricing and delivery information, process orders, forms, applications and requests, keep records of customer interactions and transactions, follow up on customer interactions and provide feedback on the efficiency of the customer service process.

Interested in becoming a customer services representative?

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Last updated: October 25th 2016

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