What is Tourism and Guest House Management?
The tourism industry is one of the fastest-growing industries in the country. Due to this, there is an increasing demand for skilled staff. It involves exciting adventures centred around food, tourist attractions and accommodation. Those who study in this field can work in casinos, restaurants, guest houses, hotels and any other tourism-related business.
Tourism Management refers to the running or managing of a tourism-related business. This includes overseeing activities for tourists, such as sightseeing or hiking. Some examples of tourism-related businesses include travel agencies, hotels and guest houses, airlines, tour operating companies and shuttle services.
Tourism management plays an important role in the success of the tourism industry in South Africa, for the reason that it makes up a large part of the economy.
Guest House Management
Guest house managers are responsible for the running of a guest house, and the daily activities that comes with it. These activities include dealing with customer-related queries, handling bookings, managing the finances and maintenance of the guest house, preparing meals and arranging housekeeping. Furthermore, guest house managers can either buy an existing guest house and manage it, or start a new one.
What is Tourism?
First of all, tourism is the traveling activity of tourists. Some travel for business, others for pleasure. The main goal is that tourists enjoy everything there is to offer. They also want to feel safe and secure during their stay. Furthermore, popular tourist activities in South Africa include visiting nature reserves and game lodges to see the ‘Big Five’, hiking up Table Mountain or Lion’s Head, or whale watching in Hermanus. Other activities can also include spending time at the many beaches available along the coast, wine tasting at wine farms or shark cage diving.
What Tourism and Guest House Management Courses are available?
Skills Academy offers a range of Tourism and Guest House Management Courses through distance-learning. You can enrol in one of the following courses:
- Tourism Management
- Tourism and Travel Marketing
- Guest House Management
While most institutions need you to have matric, you don’t need it to study Tourism and Guest Management Courses at Skills Academy. All you need is grade 10. Also, students should be 16 years or older, and be able to read and write in English.
What is Mass and Niche Tourism?
Mass tourism is a type of tourism where a large number of people visit a special place around the same time every year. It’s the most popular form of tourism as it is often the cheapest way to holiday. Some examples of mass tourism include sunbathing on a beach or visiting a theme park. Going on a cruise can also be an example.
Niche tourism is a type of tourism that attracts a small group of people who are interested in a specific activity. A few examples of niche tourism are whale or bird-watching, visiting a vineyard or going on a safari.
Types of tourism
Tourism is often split into categories based on what the activity is. Examples of the types of tourism there are includes some of the following:
- Recreational tourism – Traveling to relax and also to have fun.
- Cultural tourism – Exploring the culture and lifestyle of a specific place and getting to know the people and their history.
- Nature tourism – This is based on the natural attraction of a certain area. Examples include hiking, camping and fishing.
- Food tourism – Tasting and experiencing the local and traditional food of another country or place.
- Adventure tourism – Aimed at tourists who enjoy taking risks and have special skills and training. These kinds of activities include bungee-jumping, rock climbing and scuba diving.
Benefits of Working in the Tourism Industry
Firstly, the prospects of working in the Tourism industry are unlimited and growing. From outdoor adventures to art, technology and also being part of well known events. Due to this, the opportunities are endless. The different benefits of working in the tourism industry include:
- The different roles, businesses and companies
- Traveling , exploring and exciting adventures
- Discovering new cultures
- Developing new skills
- Growing independence and confidence
- Working with happy and motivated people
- A world of opportunity
What Skills are Needed to Work in Tourism?
To determine whether you have what it takes to work in the Tourism field, you need to have the following skills:
You must be able to meet customer expectations by making sure that they are happy and having a great time. This also includes dealing with complaints and handling difficult customers with respect.
In this industry, a large number of your customers will come from overseas. This means working with people from different cultural backgrounds. It’s important to be aware of these differences and adapt to them.
Strong communication skills are needed as you’ll be dealing with people from different backgrounds, ages, nationalities and personalities. It’s important to communicate in a way that is clear and understandable. These skills are also needed when communicating with fellow staff members as teamwork is key in running a business.
The Tourism industry is hectic to work in most of the time. Therefore, the ability to multitask and handle several tasks at once can come in handy. This means learning how to prioritise and manage your time well.
If you’re going to work in this field, you need to be willing to work hard regardless of what your role is. It’s likely that you’ll be on your feet all day and work long shifts for little reward. But you’ll still need to be happy and cheerful in front of customers.
Language skills are a huge bonus in this field as you are able to communicate with a wider range of customers. It can also benefit your career in the long term.
It’s important to remain professional and uphold the brand and reputation of the company. This means making sure that you are tidy and well groomed, arriving for your shifts on time and are not caught doing something you shouldn’t be doing.
The ability to think on your feet and solve problems quickly can be very useful. Your aim should be to keep the customer happy by providing solutions to their problems and avoiding conflicts.
Careers in Tourism
Planning for a career in the Tourism industry is a good investment as it’s the fastest growing industry in the world. New job opportunities are being created and the different skills needed to fill these positions covers a range of interests and abilities.
Travel agents research, plan and book trips for individuals or groups. They also help with hotel selection, flight bookings, transfer arrangements and holiday activities.
Hotel managers oversee all aspects of running a hotel. This includes general maintenance, housekeeping, budget management and marketing of the hotel.
Tour operators combine aspects of tour and travel to create holiday packages. They deal with different service providers such as airlines, bus operators and hotel managers.
Spa managers are in charge of the running of health or beauty spas. They manage the spas employees, finances and activities or services.
Event and Conference Organiser
An event and conference organiser deals with the finer details of planning an event. They coordinate every detail of meetings and conferences, from the speakers to the meeting locations to the printed materials and audio-visual equipment.
Tour guides give guided tours to visitors or tourists. They must have expert knowledge of specific areas, including natural features, historic sites, museums and other tourist attractions. Guides can give walking, bus or boat tours.
A PR manager manages a brand’s reputation, and will plan, develop and implement specific strategies to build and maintain the overall brand and reputation. Often the PR manager will act as the spokesperson for the company.
Holiday Activity Coordinator
A holiday activity coordinator usually works for a resort or hotel chain and makes sure that any planned activities run smoothly. They are also responsible for the day-to-day management of a centre, organising health and fitness programmes, promoting and marketing the business, and interacting with guests.
To sign up for our Tourism and Guest House Management Courses, all you need is grade 10, to be 16 years or older, and be able to read and write in English.
Does a Career in the Tourism Industry Interest you? Sign up for our Tourism and Guest House Management Courses Today!
You can call us directly on our toll-free number at 0800 39 00 27 and speak to one of our friendly consultants. They will be able to provide you with more information and help you decide if the course is right for you.
Last Updated: May 04, 2020