Call Centre Management

Call Centre Management

Why Should I Study Call Centre Management?

Call Centre Management is a business discipline that is focused on the practical application of service delivery found in an in and outbound Call Centre. Call Centre manager is the typical title of someone whose role is manage the incoming and outgoing call made. The Call Centre is commonly judged as the face of a business, and therefore is a critical part of any organisation.

How Is This Course Structured?

The course in broken up into 3 levels, namely:

Short Course: 2 Subjects

  1. Face to Face Communication
  2. Call Centre

Certificate: 4 Subjects

  1. Face to Face Communication
  2. Sales Skills Basic
  3. Managing Performance
  4. Customer Satisfaction

Advanced Certificate: 6 Subjects

  1. Face to Face Communication
  2. Call Centre
  3. Managing Performance
  4. Customer Satisfaction
  5. Call Centre Management
  6. Office Management

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