Course Summary
Award type:
Short Course Certificate
Accredited by:
Not Applicable
Duration:
6 Months
Entrance Requirement:
None
Subjects
Learn how to effectively communicate in an office through verbal and non verbal communication. You will also learn how to communicate successfully during meetings and presentations.
Learn all the essential office communication skills needed for a secretary. This subject also teaches you howto communicate through the use of a telephone, such as the do’s and don’t’s of using a telephone at work.
Customer service skills are a very important skill to have when you are working with clients and customers on a daily basis. This subject will teach you how to communicate with customers, whether its face-to-face or over the phone, as well as help you deal with angry or dissatisfied customers.